CartBlaze is committed to ensuring your satisfaction with our outdoor and travel products. Our Return and Refund Policy is designed to be straightforward and fair. Please review the details below to understand our processes and conditions. Return Eligibility To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging. How to Request a Return To initiate a return, you must contact us via email at [email protected] within 30 days of receiving your item. Please include your order number and a brief description of the issue. Our customer service team will respond within 48 hours with further instructions. Return Shipping Customers are responsible for the cost of return shipping unless otherwise agreed upon during your communication with us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item. Refunds Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Non-Returnable Items Certain items are exempt from being returned, including perishable goods, custom products, and gift cards. Late or Missing Refunds If you havent received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If youve done all of this and still have not received your refund, please contact us at [email protected]. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same item, email us at [email protected]. Thank you for shopping with CartBlaze. We appreciate your business and are here to help ensure your experience is a positive one.
